Return Policy
Big Ben Watches guarantees that all watches are shipped in good working condition & as described.
We do our best to describe our watches as accurately as possible! That is why every watch we sell is described visually & literally with close-up photos & text notations/specifications). We absolutely do not make up false descriptions & we do not hide imperfections (by editing pictures) just to sell an item.
However, courier handlers may be careless with packages. Accidents may happen! If your watch is delivered with loose parts, contact us within 7 days of receipt!
You may return the watch & we will repair for free, exchange with another watch (of equal value) or send a partial refund once we receive the item back. Refunds include only the price of the item - shipping fee is non-refundable.
Our customers are important to us! We make customer satisfaction a priority!
We are ready & willing to resolve any issues that may arise. Unlike other dealers on the internet, we provide extended services when needed. We do not run away or ignore messages once we sense something is wrong. We do our best to arrive at a solution that is agreeable to both parties involved!
You may buy with confidence, knowing that we are always available to respond to your concerns.
We encourage customers to send back items through Express Mail International or Registered Mail International, both courier options are available at your nearest local post office for secure & affordable international shipping.
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